The platform is fully operational again. However, in some cases, we’ve noticed that messages may be duplicated or missing. Unfortunately, it’s not possible to retrieve the lost messages. We sincerely apologize for this inconvenience and will continue to closely monitor the root cause of the issue.
Posted Nov 19, 2024 - 14:40 CET
Update
We are continuing to investigate this issue.
Posted Nov 19, 2024 - 13:50 CET
Investigating
We’ve identified an issue that may prevent chats from not appearing in the inbox. We will provide an update as soon as we have more information.
Posted Nov 19, 2024 - 13:47 CET
This incident affected: Saysimple platform dashboard.